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Privacy Policy

Last updated October 2024
Vadio AS (“us”, “we” or “our”) operates the Vadio Services (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service. We will not use or share your information with anyone, except as described in this Privacy Policy. We use your personal information to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are available on Vadio.
Collection and use of information
When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name and other information (“Personal Information”) .We collect this information in order to provide the Service, identify and communicate with you, respond to your requests/inquiries, serve your orders and improve our services.If you choose to use the Google Contacts feature in Vadio, we will have the ability to view your contacts through the Google People API. The only use of this data is to auto-fill for your contacts when you send invitation emails. Vadio will not use this data for any other purpose. Other analytics tools we use include Intercom for in-app customer support and email marketing analytics, Amplitude for product analytics, Google Analytics for user analytics, and Logrocket and Sentry.io for logging. If you would like to opt out of data collection, please email us at post@vadio.no, or install a browser analytics-blocking program (e.g. Ghostery).
Log data
We may also collect information that your browser sends each time you visit our Service or when you access the Service via a mobile device (“Log Data”) .This log data may include information such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.When you access the Service via a mobile device, this log data may include information such as the type of mobile device you are using, the unique ID of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile browser you use and other statistics.In addition, we may use third-party services such as Sentry, Intercom, Logrocket and Google Analytics that collect, monitor and analyze this type of information to enhance the functionality of our Service. These third-party service providers have their own privacy policies that describe how they use such information.
Cookies
Cookies are files with a small amount of data, which may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.We use cookies to remember information so that you do not have to re-enter it during your visit or the next time you visit the site, to understand and store your preferences for future visits, to collect aggregated data about website traffic and site interaction, to offer customized, personalized content, support or information, including cerification. Unlike persistent cookies, session cookies are deleted when you log out of the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop the automatic acceptance of cookies or to be asked before accepting cookies. Please note that if you do not accept cookies, you may not be able to access all parts or features of the Website or Services.
Service Providers
We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform service-related services, or help us analyze how our Service is used. If so, we may disclose your personal information to third party service providers (such as payment processing and data storage and processing facilities) that we use to provide the Services.These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.We limit the personal information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require that they consent to maintain the confidentiality of such personal information.
Retention and Deletion of Google User Data
‍We adhere to Google's API Services User Data Policy and Workspace API User Data and Developer Policy, ensuring that we handle Google user data with the utmost care and transparency. Our practices include:

Data Retention: We retain Google user data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Once the data is no longer required, we take steps to delete or anonymize it promptly.
Data Deletion: Users have the right to request the deletion of their Google user data at any time. Upon such requests, we will promptly delete the data from our active systems. Please note that while we strive for immediate deletion, there may be delays in removing data from backup systems due to technical constraints.
User Control: We provide users with clear options to manage their data, including accessing, updating, or deleting their information. Users can contact us at [contact email] to exercise these rights.

By implementing these practices, we ensure compliance with Google's policies and uphold our commitment to user privacy and data protection.
Note: This addition is based on guidelines from Google's API Services User Data Policy and Workspace API User Data and Developer Policy.
Communication
We may use your information to contact you with newsletters, marketing or advertising materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in the email we send, or by contacting us.
Unsubscribe
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links in any marketing message sent to you, or by contacting us at any time.
Compliance with laws
On May 25, 2018, the EU General Data Protection Regulation (GDPR) came into force, providing new global data protection rights for individuals in the European Union.Vadio fully supports the privacy rights of our customers and their users, and works proactively towards GDPR compliance together with associated third-party service providers to protect your data.
Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
International transmission
Our information, including personal information, may be transferred to — and maintained on — computers located outside your state, province, country or other public jurisdiction where data protection laws may differ from those in your jurisdiction.If you are located outside of Norway and choose to provide information to us, please note that we transfer the information, including personal information, to Norway and process it there.Your consent to this privacy statement followed by the submission of such information represents your agreement to it the transmission.
Links to other websites
Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. We strongly recommend that you review the privacy policy of each website you visit. We have no control over and assume no responsibility for the content, privacy statements or practices of any third-party websites or services.
Children's privacy
Our Service does not target anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under the age of 13 without verification of parental consent, we will take steps to remove this information from our servers.
Billing information
We use Stripe for payment processing and do not store any credit card information. Stripe is a reliable, Level 1 PCI service provider.
Changes to this Privacy Policy
This Privacy Policy is valid from October 9, 2024, and will remain in force unless there are changes to its provisions in the future, which will take effect immediately after they are published on this page. We reserve the right to update or amend our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we have published any changes to the Privacy Policy on this page will constitute your acknowledgment of the changes and your consent to comply with and be bound by the amended Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at post@vadio.no.
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