Record and sendNew

Let the customer show the problem before you head out

The customer films the fault, the damage or the warranty claim when it suits them, even evenings and weekends. Next morning the recording is waiting in your inbox, linked to the customer and the case. The customer avoids taking time off to wait at home, and you avoid unbillable hours driving out just to take a look.

Try free for 14 days Book a demo

Open around the clock. The customer opens the link in their mobile browser, no app needed.

Four purposes

Use video where a photo is not enough

Quotes

See the room, the installation or the damage before you price the job. Fewer site visits just to take a look.

Support

Let the customer show what is happening instead of explaining it over the phone.

Fault reports

Get the fault documented with sound and video, so you know what to bring.

Warranty claims

The customer shows what is wrong whenever it suits them. You assess the claim without driving out, and keep the video as documentation on the case.

For the customer

The customer knows exactly what to film

You decide which steps the customer goes through, such as “Film the fuse box” or “Show where it leaks”. The customer follows the instructions on their phone and sends when done. That gives better footage than a video sent by text message.

Instructions appear on screen while the customer films.
One step at a time makes it easy to capture everything you need.
The customer films when it suits them, including evenings and weekends. No one has to take time off work.
Create templates for common enquiries, so you do not have to set up the steps every time.

For you

Everything is ready in your inbox in the morning

Enquiries come in around the clock and are collected automatically in your inbox for review. Watch the video, assign responsibility and turn the recording into a quote, a job or a reply to the warranty claim.

Submitted videos become leads in your sales pipeline, ready for follow-up.
Go through the evening’s and weekend’s enquiries when the working day starts.
Assess faults and warranty claims without unbillable driving, and only head out when the job requires it.
The video stays on the case as documentation afterwards.

Record and send or video call

Not everything needs a call

A video call suits you when you want to see and talk to the customer at the same time. Record and send suits you when the customer can show it on their own, and you want to look at it when you have time.

No appointment needed. The customer films, you watch later.
If you need to ask more, you can still start a video call.

Read about video calls

See the job before you drive out

14 days free. We help you set up your first recording steps.

Book a demo