Video calls
The customer films the problem. You don’t have to drive.
You send a link by text or email. The customer taps it and they’re in — no app, no account, no login. You see what the customer films, screenshot what you need, and the summary is on the case when you hang up.
Video calls come with every plan, from NOK 290 per user a month.
In the call
The tools you need while the customer holds the phone.
- Screenshot what the customer shows you. It lands on the case straight away.
- Draw on the screen to show the customer where to look.
- Tick off a checklist as you go, so you don’t forget to ask anything.
- Ask for the customer’s location when the address is unclear.
- Write notes and chat without leaving the call.
- Record the whole call when you need it as documentation.
The summary
Written while you drive on.
After the call Vadio writes a summary with the key points, the topics you covered and the tasks you agreed. In Norwegian or English.
- Don’t like the angle? Give an instruction and get a new version. The old one stays.
- If you have a set way of writing summaries, add the instruction once and it applies from then on.
- The recording, screenshots, chat, notes and attendee list are on the same case as the summary.
- The call knows which customer and job it belonged to, so the next person who calls sees what was said.
Around the call
The practical bits.
What your plan decides
Attendees, recording and storage.
The call itself is the same. What sets the plans apart is how many can join, whether the call is recorded, and how much room the recordings get. AI summaries come with every plan, with a quota per period.
- Start: four attendees, summary included, no recording.
- Standard: ten attendees, recording, 100 GB of storage, drawing and screenshots.
- Premium: twenty attendees, 300 GB, your own domain and logo on the call page.
- Need more room? Buy 100 GB at a time and change it whenever you like.
Call your next customer on video instead of driving.
14 days free, for the whole company.